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Returns, Damages, and Warranties:

Returned Goods Policy: Returns are not accepted without prior return authorization from our Customer Care Team. The RA number must appear on all packages.

Return merchandise must be sent freight prepaid along with a copy of the invoice within 30 days of the invoice date. Returns may be subject to a 20% restocking

and a repackaging fee. Items must be in saleable condition. TDI Brands does not issue call tags.


Shortages and Damages: All claims must be made within 10 days of the invoice date. In the case of a damaged

shipment, indicate “damaged” when signing for the package and call us immediately for further instructions. Keep

the original carton and damaged merchandise until claim is resolved.


Express Limited Warranty: Tierra-Derco International warrants to the original user and consumer (“consumer” or

“you”) that any goods supplied by Tierra-Derco shall be free from defects in material and workmanship for ONE

YEAR from the date of the Garden Center purchase. This EXPRESS LIMITED WARRANTY does NOT apply where

there has been a failure of the goods due to misuse, improper assembly, neglect, accident, or normal wear and tear.


Prices and specifications subject to change without notice: We make every attempt to hold catalog prices

throughout the year. Due to fluctuations in international currency and inflation, price changes may be unavoidable.

Actual color of product may vary slightly due to color variations in the printing process. All weights listed in the

catalog are approximate. Sizes listed may vary slightly due to handmade craftsmanship.

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